Chasing an unpaid invoice

Updated 7 September 2026·3 min read

An invoice becomes overdue the day after its due date, which is worked out from your payment terms rather than typed in. Nothing chases anybody automatically: reminders go when you send them.

See what is outstanding

Unpaid invoices are grouped by how late they are, because a week late and three months late are different problems and want different letters.

Outstanding

INV-2041 · Kingsway Media Ltd

Due 4 Oct 2026

£5,760.00

INV-2038 · Hanover & Co

11 days overdue

£1,150.00

INV-2019 · Blackthorn Studio

68 days overdue

£2,340.00

Send a reminder

Reminders are drafted for you with the invoice attached, and you read them before they go. You can send one, or send to everybody who is overdue at once, and either way you see the list first.

It never chases anyone behind your back

There is no setting that quietly emails your customers on a schedule. Chasing a client is a relationship decision, so it stays yours.

When the money arrives

If it comes through a connected bank account, the feed matches it and the invoice settles itself. Record it by hand when it arrives another way, which is usually a cheque, a card machine or a payment split across two transfers.

Part payment

Record what actually arrived. The invoice keeps the balance outstanding rather than being marked off in full.

They paid the wrong amount

Record what they sent. An invoice that says it was paid in full when it was not will come back to you at the year end.

It is never going to be paid

Do not delete it. Talk to your accountant about writing it off, so the VAT you already accounted for is dealt with properly.

Did this answer your question?

Still stuck?

Tell us what you were trying to do and where it went wrong. A person reads these and replies.

Message us