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Connecting a bank account

Updated 2 October 2026·4 min read

Connecting an account takes about a minute, and you approve it on your bank's own website or app. Once it is done, transactions arrive on their own and keep arriving.

We cannot move your money
The connection is made through GoCardless as an account information service. It is read-only: it can see your balances and transactions, and it has no ability to make a payment at all. There is no instruction we could send that would move a penny, because the connection has no mechanism for one.

Connect the account

  1. 1
    Find your bank

    Search for it by name. Anything supporting UK open banking is there, which is every high street bank and the challengers. On Personal, add the number of bank feeds you want on your billing page first, then connect each one from Accounts with Connect bank.

  2. 2
    Approve it at your bank

    You are handed to your bank's own app or website to approve the connection. You sign in with your bank directly, so your banking credentials never touch Financial IQ and we could not retrieve them if we wanted to.

  3. 3
    Choose which accounts to bring in

    Banks usually offer everything they hold for you, including savings and credit cards. Pick only the ones you want. On Personal, each live bank feed is £2 a month per account, so this step is worth reading carefully.

    Accounts at this bank
    Business current account
    Ends 4417 · connected
    Included
    Business savings
    Ends 8823 · connected
    Included
    Company credit card
    Ends 1902 · not connected
    Off
  4. 4
    Let the history load

    Up to 24 months of transactions come across, depending on what your bank holds. It runs in the background, so you can carry on and come back to it.

Confirming the connection again

Each bank sets the longest one approval can last, and Financial IQ asks for that full period. Depending on the bank it can be up to 730 days, and it is 90 days where the bank gives no longer limit.

About a fortnight before a connection is due, a badge such as 9d to confirm appears against it. Where your bank supports it, Click to confirm all due feeds opens one quick consent page for every feed that is due. It is not a full bank login. Banks that do not offer this ask you to reconnect, which is the same short trip to your bank. Nothing already imported is lost either way.

Connected accounts
Business current account
Last synced 2 hours ago
Business savings
Last synced 2 hours ago
9d to confirm

If something looks wrong

No new transactions
Check the connection has not lapsed. Banks also publish transactions on their own schedule, so a payment made this morning may not appear until tomorrow.
An account is missing
You were probably not offered it, or it was left switched off at the choosing step. Reconnect and pick it then.
A transaction looks duplicated
A pending payment and the settled version of it can both appear briefly. They resolve to one entry once the bank settles it.
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