Cancelling, refunds and your data

Updated 2 October 2026·5 min read

You can cancel at any time. How you do it, and what happens next, depends on whether it is Personal or a Business company.

Cancelling Personal

Personal itself is free. To stop a paid add-on such as a bank feed, open your Personal billing page and choose Manage billing. Under our terms, cancelling takes effect at the end of the period you have paid for, and Personal carries on free after that.

Cancelling a Business company

The billing owner cancels from Settings › Privacy, in the Company subscription section, with Cancel company. Before it goes through, you are shown what happens and on which dates.

Connections are revoked immediately

The moment a company is cancelled, its HMRC connection, GoCardless bank feeds, Stripe links and API keys are revoked. Reactivating the company does not bring them back, so each one has to be connected again.

What happens afterwards

For 90 days, read-only

The company stays open as Read-only. Every report and export still works, and nothing new can be posted.

After 90 days

The company leaves the app. An encrypted snapshot is kept until seven years after cancellation and then deleted. Bringing a company back in that time is done with our help.

Coming back within the 90 days

Reactivate and your books are as you left them. Then reconnect HMRC, your bank feeds and anything else you had linked.

Refunds

Where a refund applies, it is governed by the plan terms in effect when you bought it. For any billing question, use the contact form and a person will reply.

Getting your data out, or deleted

On a Business company, Download everything in Settings › Privacy exports the whole company. Do it before you cancel. A verified owner or administrator can also ask for the company to be deleted early, after a required export, and a 14-day cooling-off period applies before anything is deleted.

On Personal, Request Data Export and Delete Account are both in your Profile, and you can use them yourself.

Some records are kept

After an early deletion, keeping the records HMRC needs becomes your responsibility, which is why the export comes first. We keep our own billing and contract records for six years and a minimal record that the deletion happened, and backups clear as they rotate.

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